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3 Takeaways from Retail’s Big Show NRF 2017

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This month, retailers converged on New York for Retail’s Big Show. And big it was. Having attended the show for many years, I can say that this felt like the biggest and most energetic yet. It seemed that vendors and retailers are beginning to really embrace the ‘new normal’ of operating in a world saturated with cloud technology, brick-and-mortar shakeouts, and higher-than-ever shopper expectations.

How these realities translate to business offerings and strategies was interesting to observe at NRF 2017 and resulted in some key takeaways:

1. Data is (officially) commoditized.

At this year’s event, there were an almost endless number of solutions offering data in the form of people counting and footfall analytics. From cameras to sensors to mobile tracking, retailers have many options available to count and track shoppers as they move in, around, and through their stores.

All of this data was enough to make one’s head spin. The solutions that really stood out were ones that provided a simple way to automatically turn big data into actionable, real-time results. It’s one thing to capture data, but it’s much different to put it to use, and I’m proud to say that our suite of Qtrac technology solutions passed the test with retailers. Through live, in-booth demos, we showcased the real ways that Qtrac can optimize service delivery, increase efficiency, and ultimately improve the customer experience by using big data and analytics to automatically affect real-time changes in the store. Continue Reading


7 Resolutions for a Better Queuing Experience in 2017

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There’s nothing like a brand new year to assess what can be even better. As we gear resolutions toward quality improvements, it is essential to keep customers in mind. Shorter waits along with more interesting and convenient queues can turn the dreaded experience of waiting into an enjoyable one your customers appreciate. Improving your queue experience can also offer benefits related to efficiencies, maximizing sales, and even building customer loyalty. Below are seven resolutions to consider as you take your queue to the next level this year.

1.   Keep Customers in the Know

Known waits feel shorter than unknown waits. So don’t keep customers guessing about how long they’ll be waiting in your line. Whether you’re operating a virtual queue or your customers are standing behind a line of customers, let them know what the estimated wait time actually is. You can keep customers informed via signage placed in the line or through your mobile app or virtual queuing system. They might be surprised to find what looks like a 10 minute wait is really only 5. By keeping them from guessing, customers are less likely to overestimate how long they’ve been waiting or will need to wait, and are more likely to see their purchase through.Continue Reading


Top 10 Queue Management Articles from 2016

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Each year we review the most popular content from the year. This year, not surprisingly, the focus is on technology, especially virtual queuing, and customer experience. Revisit these top articles for some trendy (and effective) advice on superior queue management, especially which tech to integrate into your queue and how.

1. 10 Ideas to Solve Just About Any Queuing Problem

Every business is as unique as every waiting line. But there are some core challenges that every business faces. From maintaining queue integrity to keeping wait times in check, we’ve compiled some of our most popular queue management ideas to address the most common queuing challenges for you here:

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2. [Infographic] 6 Queue Management Technologies Every Business Should Consider

Queue management technologies have the built-in power to lower wait times, increase staff productivity, and even rid your business of a physical waiting line. Our newest infographic highlights 6 of our favorite technologies, showing how they work and why you should consider integrating each into your queue.

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