A long line at the grocery store is one thing, but a long line at an airport or an amusement park is a whole other monster. Businesses or organizations tasked with moving hundreds or even thousands of people through a queue efficiently, safely, and enjoyably are familiar with the many challenges. Here are a few of our top strategies for dealing with extra-long lines:
1. Keep expectations in check.
When people know how long they’ll be expected to wait, they’re more likely to tolerate the wait. Presenting people with an estimated wait time at the start of the queue sets the stage for a far more patient customer encounter.
A long, unorganized line is easy to walk away from and can feel far more stressful to the people standing in it. Use sturdy queue management products to create a clear entrance and easy-to-follow pathway from the beginning to the end of the queue.Continue Reading