Nobody ever likes to wait. But when you’re sick, hurt, or otherwise suffering, the wait becomes far less tolerable. For front-end staff at hospitals, clinics, and doctors’ offices this presents one of the toughest challenges of all.
Caring staff members know patients don’t want to wait, and they have to send them to the waiting room day in and out. Intake staff often struggle to find ways to balance a full patient load and a high quality of care, while also bearing in mind the overall patient experience (which includes the dreaded wait time).
With this complex puzzle there is no easy answer. However there are proven ways to improve the waiting experience, and we believe the right answer has two primary components:Continue Reading