How to Improve Queuing in the Public Sector: 3 Keys to Serving More People in Less Time

When planning a trip to the post office, courthouse, DMV, or similar public service organization, people expect to have to wait. How long they wait and the quality of the waiting experience, however, can impact their satisfaction tremendously and cause ripple effects of outward frustration, a stressful public environment, and reduced staff morale.

Research shows a strong correlation between wait times and customer satisfaction. By tending to the length of wait times, or even perceived wait times, managers can improve customer satisfaction while cultivating a more positive service environment overall. A more efficient queue is a sure and fast way to improve multiple performance factors while creating the best experience possible for everyone.Continue Reading

6 Tips to Enhance Passenger Safety and Security

Passengers at airports and other transportation centers want to trust that you have safeguarded the premises and ensured their well-being so they can focus on their travels ahead. Passenger-focused industries can gain the confidence of travelers by maintaining quality queue management practices and outfitting queue areas with tools that enhance security and safety.

Here are six tips to improve passenger safety and security in and around your queues:

1. Create orderly queuing areas.

Disorder is the first sign of a poorly managed queue. Passengers can easily become skeptical that they’re in good hands when there is confusion or clusters of people who are unsure where to be, where to go, or where to wait.

The Lavi solution: NeXtrac gates and rigid rail barriers offer incredible stability, working well to form a queue with a secure perimeter or dividing an open space. These versatile gates and rigid rails can also serve as structural barriers for secure areas or work as partition walls.

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10 Products for a Safer and More Secure Passenger Experience

extra-long portable retractable belt stanchions

When you’re managing queues for an airport or passenger-focused business, you want to be able to live up to passenger expectations with a high-performing queue while also maintaining passenger safety and security.

Here’s a closer look at 10 of our top public guidance and queuing products for transportation. Used alone or in combination, these solutions allow you to create a thoughtful approach to more orderly, established, clear queuing areas that convey safety and security information while enhancing passenger and employee safety.

1. Beltrac® Stanchions and Sign Frames

The industry standard for queues and crowd control, Beltrac® stanchions and sign frames are rugged enough and safe enough to handle the heaviest of traffic. The 4-way belt connection means queue designs can be flexible and easily altered as needed, but the weighted steel base with slotted rubberized feet also provides necessary stability, a priceless amenity for a queue guidance product that is constantly bumped into by harried travelers and their baggage.Continue Reading