The Internet of Things (IoT) promises an interconnected web of data, communication, and devices. The question is, are the solutions you’re relying on in each of these three areas truly connected? Or are they a patchwork of technologies, each promising value but none delivering the complete answer you need to optimize productivity, boost labor efficiency, and empower associates?
It’s one thing to be connected as the IoT promises. It’s another to put that ‘connectedness’ to work in a seamless and productive way to create real value in your business.
When it comes to queue management, here are three qualities to look for as you put the IoT to work for your business:
1. Accurate data collection
It’s not enough to generally estimate how many people move through a space on a given day. You need more precision to create a quality customer experience – you need to understand the customer’s actual experience.
Sensors or other people counting technology should provide highly accurate counts, even in environments with changing light or temperature as well as in irregular-shaped or complex spaces with structural impediments. Sometimes you need to count from various angles or set a few sensors in a path and stitch the counts together seamlessly to accurately track the customer’s journey.
Further, know that employee traffic in a space can confuse the data, so you want to choose a system with the ability to detect staff from customers without stepping over any privacy concerns. Make your data count by selecting technology that gives you reliable, accurate information.Continue Reading