[Infographic] How Queue Management Technology Improves Customer Service

Your queue is often the last horizon before a customer transitions from your business to whatever is next on their list. A good experience is a must to land your customer relationship on the loyal side. If you miss a positive customer experience here, the risk is not only losing a sale, but a customer, maybe even more than one.

Streamline. Connect. Leverage. Today’s technology assures customers are cared for with respect, convenience, efficiency, and even surprise or delight. Our latest infographic features six top technologies you can use to improve your customer service, more effectively manage your queues, and ultimately improve business results. Perceived wait times drop. Customers relax because they know clearly what is happening when. Customers have more control. Managers have more information. Everybody wins.

Companies with high customer service ratings are on average 12x more profitable than their competition. On which side of the stat are you? Secure your place exactly where you want to be.

Upgrade your queue management systems with today’s top technologies. Here’s how:

The Upsides of a Great In-Queue Merchandising Plan [Infographic]

maximize impulse sales

A great in-queue merchandising plan offers two major benefits: your customers are kept engaged while they wait and your business captures more impulse sales.

When customers are left to their own devices when standing in your waiting line, they can easily become frustrated by the wait. With merchandising to focus on, people are more likely to stay busy and distracted from the wait at hand, and this will reduce the all-important perceived wait time. It’s how a customer feels while waiting in line that makes the difference in customer satisfaction, and if the wait feels tolerable then your merchandising is doing its job.Continue Reading

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How to Maximize Impulse Sales in the Queue [Infographic]

maximize impulse sales

You know that the best place to capitalize on customer downtime is while they’re waiting in the queue, but how do you create a merchandising plan that truly maximizes impulse sales in this crucial location?

Rather than focusing only on the merchandising aspect of the waiting line, it’s important to approach the queue as a whole. If a queue looks too long, disorganized, or daunting in any way, you could easily lose customers, which means any chances of impulse sales are dismantled.

To create a streamlined and profitable queue, you have to consider the formation of the queue (single vs. multi-line, for example) and the elements with which you’ve outfitted the line, like stanchions, signage, belts, or merchandising panels. From there, you can determine where your best merchandising opportunities lie and what accessories will serve your queue best. Is a post-top merchandising bowl going to be more effective on the corner of your queue, or is that a better place to begin a merchandising wall with baskets and shelves? The right merchandising system can turn your queue into a profit center.Continue Reading

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