4 Clear Cut Ways to Keep Wait Times and Service Rates on Track

Customers will only wait so long. And service agents can only work so fast. So, what’s the formula for keeping wait times in check and service rates moving along at a productive rate? Even knowing that customers arrive at often unpredictable rates and transaction times can rise and fall in often unpredictable ways, you can optimize your success with the right analytics at your fingertips. When it comes to queuing, footfall analytics can provide the insight you need.Continue Reading


4 Hospitality Queuing Tips to Create a VIP Guest Experience for All

 

Success in the hospitality industry is about far more than just filling seats and beds. Success today requires a holistic approach to treating each guest like a VIP. The baseline today may be more comparable to a gold standard in years past. And for guests who truly are your best, most loyal customers, you must ensure you can identify and reward them accordingly with service above and beyond what is expected.

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