4 Clear Cut Ways to Keep Wait Times and Service Rates on Track

Customers will only wait so long. And service agents can only work so fast. So, what’s the formula for keeping wait times in check and service rates moving along at a productive rate? Even knowing that customers arrive at often unpredictable rates and transaction times can rise and fall in often unpredictable ways, you can optimize your success with the right analytics at your fingertips. When it comes to queuing, footfall analytics can provide the insight you need.Continue Reading


Waiting for Treatment: How to Optimize Your Patient’s Wait Time Experience

Nobody ever likes to wait. But when you’re sick, hurt, or otherwise suffering, the wait becomes far less tolerable. For front-end staff at hospitals, clinics, and doctors’ offices this presents one of the toughest challenges of all.

Caring staff members know patients don’t want to wait, and they have to send them to the waiting room day in and out. Intake staff often struggle to find ways to balance a full patient load and a high quality of care, while also bearing in mind the overall patient experience (which includes the dreaded wait time).

With this complex puzzle there is no easy answer. However there are proven ways to improve the waiting experience, and we believe the right answer has two primary components:Continue Reading