Waiting in line is something that most people genuinely dislike, if not despise. When you consider that the average American spends 2 years waiting in line and you think about the measures some people take to avoid waiting, productive queue strategies are imperative.
It’s even been said that “waiting time is the single most important factor in customer satisfaction,” according to Paco Underhill, author of Why We Buy. As a business that manages a customer queue, minimizing wait time is an obvious goal. But if a customer must wait, why not make it great?Continue Reading