Less Pain, More Gain: How to Make Check-Out More Rewarding for You and Your Customers

Waiting in line is something that most people genuinely dislike, if not despise. When you consider that the average American spends 2 years waiting in line and you think about the measures some people take to avoid waiting, productive queue strategies are imperative.

It’s even been said that “waiting time is the single most important factor in customer satisfaction,” according to Paco Underhill, author of Why We Buy. As a business that manages a customer queue, minimizing wait time is an obvious goal. But if a customer must wait, why not make it great?Continue Reading


10 Ideas to Solve Just About Any Queuing Problem

queuing

Every business is as unique as every waiting line. But there are some core challenges that every business faces. From maintaining queue integrity to keeping wait times in check, we’ve compiled some of our most popular queue management ideas to address the most common queuing challenges for you here:

Idea #1: Magnetic Base Stanchions

Magnetic base posts help create a semi-permanent but flexible barrier that is designed specifically for high-traffic venues that call out for a sturdy stanchion that won’t shift out of place. The magnet firmly attaches to a floor-mounted steel plate, keeping the stanchion in place until you’re ready to move it for cleaning or rearranging the queue.

Problem solved: Compromised queue integrity
When your queue perimeter or partition wall is continually challenged to maintain its integrity as customer traffic flows through, you need a strong base. You want to avoid core-drilling stanchions into the floor but seek the integrity and strength of a permanent solution.Continue Reading


How to Use the ‘Rule of 3’ to Create an Engaging Customer Experience in the Queue

customer experience

A ‘Rule of 3’ has been applied to many principles and theories throughout time, ranging from mathematics to economics, many originating from Charles Peirce’s triadic logic of the early 1900s. We have found that 3 can be the magic number in creating a great customer experience in the queue as well.

When implemented simultaneously, these 3 queuing management strategies can help you build a more satisfying and engaging customer experience. Let’s explore our simple ‘Rule of 3’ in the queue.Continue Reading