How to Immediately Build a More Expedient Queue

Your waiting line, or queue, is a key factor in determining whether your customers have a comfortable or a frustrating experience with your business. Are you losing customers due to a waiting line that is simply too long, unorganized, or inefficient? Would a more expedient queue make your customers happier and more likely to return?

Let’s explore how you can immediately build a more expedient queue in 3 steps.Continue Reading


How to Use Virtual Queuing to Automate the Flow of Patient Care

virtual queuing

The daily routine of managing patient care in a healthcare setting typically involves serving a large number of patients. Especially in a hospital environment. Patients flow in and out of a hospital, demanding the most diligent care. To provide for these patients, carefully planned processes are a must, but even the most resourceful organizations can face long and arduous wait times for patients.

The fact is long wait times within multiple queues are hard on everyone. Patients enter the establishment because they’re sick, in need of tests, or simply require a routine exam and poor wait time management adds unnecessary stress to what is often already a stressful situation. Plus, the resources needed to manage queues are expensive to the organization, mainly due to valuable time and energy exerted by employees.Continue Reading


How Real-Time Queue Alerts Can Help Address Passenger Congestion and Long Lines

The technology and “equipment” involved in building, monitoring, and maintaining queues throughout an airport environment ultimately have one big job to do: Keep passengers flowing from point to point. A well-managed queuing approach is one that prevents passenger bottlenecks, directs passengers in and out of the queues, and keeps wait times to a minimum.

In an airport, time is critical. Someone may have arrived hours early for their flight, another passenger may have arrived with just enough time to spare, but they’re both standing in the same line. One person is far more stressed about getting where they need to be. The other person is likely to be a bit more confident and relaxed. Either way, their travel from ticketing to security to their gate should be the same – smooth, efficient, and with the least amount of worry.

Keeping Up the Appearance of a Well-Run Queue

Wait times commonly fall out of compliance, but no passenger needs to know about it, and they certainly don’t want to feel the effects of wait times that are clearly beyond acceptable. When the waiting times in your queues fall out of acceptable range, every second counts. Managers need to be able to identify the problem immediately so that they can deploy the appropriate resources to solve the issue before it gets out of hand.

An intelligent queue management system can alert managers in real-time via text or email when a problem occurs. Notifications can even be programmed to be delivered before key performance indicators are off to ensure problems are dealt with sooner. Intelligent queue management systems gather historical information which makes it possible to predict, for example, when a line might get too lengthy because of an anticipated uptick in passenger flow. Additionally, data from other airport systems, such as arrivals/departures or weather, can be integrated into queue analytics systems to help predict peak traffic and plan resources.Continue Reading