4 Tips to Avoid the (Queuing) Madness of March Madness

Don’t let madness reign at your sports venue during this March Madness season. Even at peak times when pathways and queues reach capacity and the energy of thousands of people intensifies, there are proven ways to keep traffic moving smoothly and your crowd relaxed and focused on the game.

While crowd control plans are likely well underway for this year’s March Madness, today we offer up a few reminders and tips to ensure your entrances, exits, pathways, and queues continue to operate smoothly for the next few weeks and for seasons to come.

Each and every effort you make to provide an efficient experience helps keep your customers happy and, possibly even more important, your venue safe.Continue Reading

Top Queuing and Crowd Control Tips for Black Friday and Beyond

Black Friday is almost here. Within a 24-48 period, you can count on some of the biggest and most enthusiastic crowds of the year. Shoppers historically pour out in droves early Friday morning (some even shopping on the holiday or camping out Thursday night). All are looking for the best deals of the season. Actual foot traffic reported in 2013 was more than 1.07 billion shoppers between Thanksgiving Day and Black Friday. And according to the NRF Holiday Playbook, last year 68% of retailers showed Black Friday as the highest sales revenues for the year.

In busy times like these, it’s critical to keep crowds calm, managed, and moving. To maximize safety and sales it is valuable to go even one step further and do your part to keep shoppers happy. What if you could surprise your customers by losing the long lines and providing a controlled and efficient queue experience? What if you could make this year all about the score and much less about the wait?

Disperse the Crowd with a Virtual Queue

Virtual queuing is a fast track solution to keep customers happy and crowds dispersed. A virtual queue allows customers to check in at their convenience, spend their wait as they choose, and receive a convenient ‘call forward’ text or email to arrive when their service time is near. Virtual queuing is transforming crowd control as it prevents the crowd from forming in one place, and distributes both the crowd and the wait time in more productive ways.

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When Chaos Erupts: Crowd Control on the Minds of Security Officials

crowd control and security

Recent current events such as the August 30 shooter scares at LAX and JFK are compelling crowd control specialists and security officials to look even more closely at a wide range of potential risks and to put added layers of planning in place to keep crowds safe, especially in the face of an emergency.  This according to a recent CBS News story.

CBS pointed to the increasing focus on crowd control at the US Open in light of events at U.S. airports. The news station interviewed security director of the US Open, Mike Rodriguez, and he remarked, “Crowd management is not going away. We are always going to have crowds. Organization is the key to keep crowds in line.”

While we certainly can’t predict or prevent every emergency situation, there are some tried and true ways to enhance crowd control and keep people safer. Effective crowd control can help mitigate potential dangers that can arise quickly when uncertainty or fear rushes through a crowd. If a crowd begins to panic, the resulting chaos increases the challenge to keep people informed and direct them to safety. Planning ahead is key. Here are a few tips:

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