Queue management requires you to juggle many variables. Not only do you have to keep your customers happy while they wait, but you also have to optimize the queue in ways that benefit your business most. How do you do this when there are so many other tasks that demand your attention on any given day? The answer may lie in having the right dashboard.
Like the dashboard on a vehicle, indicating how fast you’re driving, how much gas is left in the tank, and when the vehicle needs service, a queue management dashboard delivers key metrics to help managers understand the state of their queues and how best to maintain acceptable wait times, adequate staffing, and overall productivity.
Assuming you have the technology in place to capture KPIs in your queues, that data should be delivered to you in an easy-to-access dashboard. Here’s what you should see:Continue Reading