[Slideshare] How to Use Technology to Improve Your Waiting Lines

68% of customers have left a business because they don’t feel cared for (according to Rockefeller Corporation) and U.S. businesses lose an estimated $83 million in sales every year because of poor customer experiences (according to a Genesys Study). So it’s easy to understand why businesses are focused on optimizing efficiency and improving the experience throughout the customer service lifecycle. The waiting line can be a critical point along this journey. Kinks can easily disrupt or halt an otherwise positive customer experience. Our latest slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology. Check out the slideshow here: