From the Lavi Public Guidance Blog, we’ve rounded up the most-read queue management articles from 2014.
1. Why Merchandising Matters [Infographic]
The infographic featured in this blog post illustrates why retailers should consider in-queue merchandising as an important aspect of their retail strategy to boost customer satisfaction levels while simultaneously increasing impulse sales. Read the full post >
2. Why Digital Signage is a “Difference Maker” for Business [Infographic]
Digital signage is making its way into the waiting line in a big way. Its popularity among businesses stems from its ability to deliver targeted information to its customers across multiple locations through a centralized control system. Plus, it is proven effective with the highest recall rates among all advertising channels at 52%, according to Nielsen. Read the full post >
3. Step by Step Guide to Planning Your NeXtrac In-Line Merchandising System [INFOGRAPHIC]
Waiting lines do not have to be “wasted space.” Instead, they can be utilized to increase impulse sales, gain higher customer satisfaction ratings, and generate better customer flow through a well-planned yet flexible merchandising system that turns your waiting lines into prime selling space. Read the full post >
4. 10 Places People Hate to Wait
Even with today’s technology, waiting lines cannot be thoroughly avoided. We must endure them to get what we need or want, but we can all agree that some places are just worse places to wait in line than others. Read the full post >
5. Managing the 4 Components of a Waiting Line System
This blog post explores the components that make up the flow of the queuing system and what measurements managers are tracking in order to maintain a successful waiting line. Read the full post >
6. 5 Interesting Queue Management Facts
The 5 queue management facts outlined in this blog have one major thing in common: They all focus on reducing perceived and actual waits and improving the customer experience. Every queue, no matter what business you’re in, can benefit from the following information. Read the full post >
7. 3 Ways to Improve Restaurant Customer Service with Virtual Queuing
More customers is a good thing for restaurants, but more customers often equates to longer wait times. And longer wait times equate to more opportunities for walk-outs, disappointed customers, and lost sales. Read the full post >
8. Millennials Are Impatient: Why Your Queue Management Strategy Matters
The desire of millennials to get a quick fix underscores the importance of managing checkout lines at retail. Millennials just aren’t willing to wait in a typical checkout line for very long. In order to maintain that competitive edge of providing what they want, right now, retailers need to keep wait times to a minimum. Read the full post >
9. Super Bowl-Style Crowd Control
The 2014 Super Bowl brought 80,000 game attendees to the New York/New Jersey area. Super Bowl organizers are sure to already have crowd management plans in place, but only time will tell if those plans will be successful. Read the full post >
10. Why Some People “Love” to Stand in Line
There is a famous line at Tokyo Disneyland that couples flock to wait in. The store outside of Frontierland sells inexpensive leather bracelets that can be embossed or painted with a person’s name. Park guests get in line for this less-than-$10 item and happily wait their turn (for a long time). Read the full post > We hope you enjoyed our 2014 top blog recap. Stay tuned in 2015 for more articles from Lavi Industries’ Public Guidance blog.
