Passengers at airports and other transportation centers want to trust that you have safeguarded the premises and ensured their well-being so they can focus on their travels ahead. Passenger-focused industries can gain the confidence of travelers by maintaining quality queue management practices and outfitting queue areas with tools that enhance security and safety.
Here are six tips to improve passenger safety and security in and around your queues:
1. Create orderly queuing areas.
Disorder is the first sign of a poorly managed queue. Passengers can easily become skeptical that they’re in good hands when there is confusion or clusters of people who are unsure where to be, where to go, or where to wait.
The Lavi solution: NeXtrac gates and rigid rail barriers offer incredible stability, working well to form a queue with a secure perimeter or dividing an open space. These versatile gates and rigid rails can also serve as structural barriers for secure areas or work as partition walls.