Population density continues to increase in many metropolitan areas. In turn, the demand for goods also rises. Many big-box stores are recognizing this trend and positioning themselves where the shoppers are. A recent trend report for 2015 states that several of the major retailers have plans to open smaller-format stores in more urban areas. Downsized stores and an influx of new shoppers means that queue management will be more important than ever for these retailers as they seek to maximize throughput, in small spaces, while maintaining a positive customer experience.
Let’s take a look at what queuing strategies these “small box” stores might turn to and what other small-store retailers can also learn:Continue Reading