Waiting lines and the process of waiting can make or break a customer’s impression of your business. It can easily become the difference between a one-time customer and a customer-for-life.
Virtual queuing is an approach to managing waiting lines that places customers in a simulated queue for service. In other words, there is no physical waiting line for customers to stand in. The technology provides a way to call customers to service in the right order while managing the entire service process and providing accurate approximate wait times to waiting customers.
More and more businesses across industries are turning to virtual queuing to reshape how customers wait for service.
Our latest resource, A Primer: Queuing Across Industries is designed to give you a glimpse into some of the ways businesses and organizations are using virtual queuing to eliminate the physical waiting line, decrease perceived wait times, and improve the customer experience. How can virtual queuing work for you? Read our Primer to find out.