So, it’s time to redesign your queue? Whether you’re opening a new business location or looking to upgrade your current queue, it’s important to understand the best practices of queue design. This is the place your customers will form lasting impressions about your business so it’s important to get it right.
You know your customers best, so queue design should cater to your customer demographic while also working seamlessly to provide good service. The queue is a means to an end, but it’s also all about the customer experience, and if their time in line is less than positive, then your business will feel the effects.
Here are some basic queue how-tos to keep in mind as you design your waiting line:Continue Reading