Solutions for the Three Phases of the Passenger Screening Queue

Mention “airport security” to just about any traveler and they’ll undoubtedly have a tale about their worst experience… getting stuck behind the family with young kids, being shoved along by the impatient business traveler, or actually being the person who’s holding up the line and being on the receiving end of every other passenger’s stink eye.

Airport security queues don’t have to be painful, complicated, or tedious.

Airport security queues don’t have to be painful, complicated, or tedious. There are tried and true queuing strategies that can make airport security screening a far more efficient process for passengers of all types. A three-phase system was implemented by Lavi at the Bob Hope Airport in Burbank, CA, with success. The basics for creating a more effective queuing and signage system are outlined below, and can be applied to any airport’s security checkpoint area.Continue Reading

3 Practices of Perfect Queue Management

Businesses that focus on improving their queues will see a resulting improvement in both employee productivity and customer satisfaction.

Understanding the logic behind queue management is often the greatest key to success: It’s about what your business needs from an operational standpoint, but it’s equally about what your patrons deserve from an “experience.” Businesses across industries – from retail to banking to healthcare to stadiums to airports – must deal with customer queuing, and it’s a significant factor that impacts the quality of the customer, shopper, visitor, ticket holder, patient, or passenger experience.

Businesses that focus on improving their queues will see a resulting improvement in both employee productivity and customer satisfaction. Here are three sides of the equation to consider:Continue Reading

What We Can Learn from the Queue at Wimbledon

Some might say the British are generally more polite and well-behaved than us noisy, rude Americans (unless you take into account the UK’s infamous soccer hooligans). But when it comes to the sophisticated event of Wimbledon, it’s still necessary to ask for decorum, and that expectation is firmly enforced.Continue Reading